SpinGranny Privacy Policy
Last updated: December 3, 2025
At SpinGranny, we are committed to protecting your privacy and complying with Australian privacy legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
Information We Collect
We collect personal information necessary to provide our online gambling services, including your name, date of birth, email address, phone number, and residential address. We also collect financial information such as payment method details and transaction history. Additionally, we gather usage data including IP addresses, device information, and browsing behaviour to improve our platform and detect fraudulent activity. In accordance with ACIP (Applicable Customer Identification Procedures) requirements effective from 29 September 2024, we conduct comprehensive identity verification before creating your account.
How We Use Your Information
We use your personal information to create and maintain your gaming account, process deposits and withdrawals, and comply with Australian gambling regulations and AML/CTF obligations. Your data enables us to verify your identity, check the National Self-Exclusion Register (BetStop), and prevent underage gambling. We also use this information to personalise your experience, send you promotional communications (with your consent), and investigate suspected fraudulent or illegal activity. Analytics and usage data help us improve our platform's functionality and security.
Information Sharing
We may share your personal information with payment processors, identity verification providers, and regulatory authorities when required by Australian law or gambling regulations. We do not sell your data to third parties for marketing purposes. Information may be disclosed to law enforcement agencies or AUSTRAC if we suspect illegal activity or money laundering.
Data Security
SpinGranny implements robust SSL encryption technology to protect your personal and financial information during transmission. Your data is stored on secure servers with restricted access and regular security audits to prevent unauthorised access. We employ industry-standard security protocols and comply with Australian privacy standards under the Privacy Act 1988 (Cth). All staff members are trained in data protection and confidentiality obligations.
Your Rights
Under the Privacy Act 1988 (Cth), you have the right to access your personal information held by SpinGranny and request correction of inaccurate data. You may withdraw consent for marketing communications at any time by adjusting your account preferences. You can request deletion of your account and associated data, subject to legal retention obligations for AML/CTF compliance. To exercise these rights, contact our privacy team using the details provided below.
Cookies and Tracking
SpinGranny uses cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyse platform usage patterns. These technologies help us detect suspicious activity and prevent fraud. You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer at [email protected]. We will respond to your enquiry within 30 days in accordance with Australian privacy legislation.